Just as you would interview a new employee, you’ll want to interview candidates for your web provider as this will likely be an interactive and ongoing project. Below are 5 great question to ask your potential Web Provider:
What will my role be in the process?
You know your business, designers know design. Most likely, you will be asked to submit content (text, images, videos, links etc.) to be used on your website.
At WebSolutions by maWebCenters, you can login to your account and follow the wizard to submit your content, thoughts and ideas. All of your submissions will be stored here so you don’t have to worry about big files, sending multiple emails or trying to keep track of everything. Once you’ve completed the wizard, we will send you designs and other items for you to review, request edits or approve.
How do you manage your workflow?
This is an easy way to distinguish a seat-of-your-pants company from a professional company. Web projects require a lot of interaction and pieces that need to be put together. Organization and communication are critical which is why a project management system is necessary for the success of a project.
At WebSolutions by maWebCenters, each client is assigned a Project Manager who interacts with you and the various teams that work on your project. You will have an online account with access to every part of your project. This account is also visible to your project manager and various teams who work on your project so that everyone always on the same page.
Do you design for best SEO practices?
There’s a difference between uploading your menu natively and simply scanning in a PDF or JPG of your menu. The native upload will work serve you better on search engines. Ask your designer how they keep the site’s organic SEO value in mind when they design.
At WebSolutions by maWebCenters, we don’t take short cuts and we will always advise you if there is a better way to do something. Sure, it may take us more time to natively upload something verses scanning an image but the success of your website is our top priority. We don’t have contracts to keep you locked in with us. Instead, we have to earn your business each month and one of the ways that we do that is by doing things the right way.
What if I need more time to get you content?
Most design firms will charge you extra if your project takes longer than planned. As a traditional business owner, you are probably very busy and would want to determine your web designer’s stance on this.
At WebSolutions by maWebCenters, we will adhere to our timeline commitments to 100% as long as we have everything that we need from you. If you need more time to get us information, we will adjust our timelines accordingly but never charge you extra for that. Our Design Packages clearly state what you will get for each product, even if it takes you a few extra weeks to gather some content or other info.
What kind of ongoing support do you offer?
Some companies only work on new projects and offer no ongoing support. Some charge per hour, with minimum times. Some include support. A website is never finished and is an ongoing project so you’ll want to know what the plan for future support is once your site is launched.
At WebSolutions by maWebCenters, we offer award-winning unlimited 24/7 support for your site. We have specialists in Site Editing, Ecommerce, Domains/Emails, Digital Marketing and Social Media in English, Spanish, Mandarin and Cantonese. In addition, you can always request to work with specific members of our tech support staff! If you would prefer to have us manage your site for you on monthly basis, ask about our “Managed Monthly Membership” program.
Ask the questions and find the right provider for you. Get more information at http://www.BusyGalFridayWebsites.com. If you would like to discuss these or any other question that you have, feel to call us at 972.863.1128 or 800.861.4183.